daraz Responsible Gaming
Gaming is for fun — not stress or harm. Everything you need to stay in control at daraz is right here.
All casino and betting activities at daraz are for persons aged 21 and above only. Opening an account for minors is strictly prohibited. No deposit or withdrawal is processed until age verification is complete.
Why Responsible Gaming Matters
Online casino and sports betting can be part of entertainment, but that only holds true when you make the decisions — not your money or your emotions. daraz always wants its players to play with awareness. That is why we provide deposit limits, break options and full self-exclusion.
Gaming should never be seen as a source of income. There is no guarantee of winning on any bet or spin. Placing more money to recover losses creates a dangerous cycle. Our Terms and Conditions clearly state the circumstances under which an account may be restricted or suspended.
Regularly check how much time and money you are spending on gaming each week. Read our Privacy Policy to learn how your personal information and transaction details are kept secure. If you have any questions, contact our support team via 24/7 live chat — service is available in both Bengali and English.
Visit our FAQ section for answers to more common questions about responsible gaming, where topics from deposit limits to account breaks are covered in detail.
Tools to Keep Yourself Safe
Deposit Limits
Set a limit in advance on how much you will deposit on a daily, weekly or monthly basis. Reducing a limit takes effect immediately; increasing it takes time to process.
Session Time Limits
Decide the maximum amount of time you will play in each session. You will be logged out automatically once that time is up.
Bet Limits
You can set the maximum total amount you are allowed to wager within a given period. This protects you from sudden large losses.
Loss Limits
Set a daily or weekly loss limit. Once you reach that amount, no more bets can be placed until the next period begins.
Temporary Break
You can put your account on a break for any period from 24 hours up to 30 days. During this time you will not be able to log in or make deposits.
Self-Exclusion
To take a long-term self-exclusion, contact our support team via 24/7 live chat or email. Options range from a minimum of six months to a permanent exclusion.
Warning Signs of a Problem
If you notice any of the following in yourself or someone you know, it is time to seek help.
Chasing Losses
Repeatedly placing larger bets to recover lost money — this is one of the most dangerous habits.
Spending More Time Than Planned
You planned for 30 minutes but three hours have passed. Not being able to track time is a sign of losing focus.
Gambling with Essential Money
Placing bets with money meant for rent, groceries or family expenses creates serious financial pressure.
Hiding from Family and Friends
Concealing your gambling or lying to family members — this is a sign that the problem is getting worse.
Mood Swings
Feeling elated when you win and deeply frustrated or angry when you lose — when your emotional state becomes tied to the outcome of a game.
Unable to Take a Break
Feeling restless or uncomfortable when away from gambling — this is a clear sign of dependency.
Principles of Healthy Gaming
- Set a fixed budget before you play and do not go beyond it.
- Treat winnings as a bonus, not income — and accept losses.
- Take regular breaks; never skip meals, sleep or family time because of gaming.
- Never place bets while drinking or when you are tired.
- When you feel angry or frustrated, rest for a while instead of opening your account.
- Keep your account details completely away from minors.
- Daily activities — work, family, hobbies — always come before gaming.
Where to Get Help
daraz Live Chat Support
Our support team is ready to listen in Bengali and English, 24 hours a day, 7 days a week. Chat with us now to set limits or request a self-exclusion.
Family and Trusted Ones
A family member or trusted friend is often the first to notice a problem. Talk to them openly. Family support is the greatest strength in recovery.
Professional Counselling
Speak with a mental health specialist or addiction counsellor. In Bangladesh, the national mental health helpline and various hospitals offer free counselling services.
Contact by Email
You can also send any request related to responsible gaming or self-exclusion by email. Our team will handle it with full confidentiality.