daraz Privacy Policy

1 Types of Information Collected

We collect various types of information when you register with daraz and as you use the service. This information falls into two main categories:

1.1 Information You Provide Directly

This covers any information you submit to daraz yourself. For example:

• Full name, date of birth and gender
• Email address and mobile number
• Identity documents submitted for account verification
• Payment details provided during transactions via bKash, Nagad or Rocket
• The content of communications with the support team via live chat or email

1.2 Automatically Collected Information

Some information is collected automatically through your device and browser usage:

• IP address and device identifiers
• Browser and operating system type
• Time of site access, pages viewed and session duration
• Data from cookies and similar tracking technologies
• Gaming activity logs — records of bets, wins and losses, and bonus usage

2 Purposes for Using Information

Collected information is used only for specific, legitimate purposes. daraz never uses your information unnecessarily or sells it to third parties.

2.1 Account Management and Security

Your information is used to verify your identity, keep your account secure, and prevent unauthorised access. OTP verification, login protection and detection of fraudulent activity fall under this purpose.

2.2 Transaction Processing

Payment information is needed to correctly complete your deposit and withdrawal requests. This information is used to process all transactions securely via bKash, Nagad and Rocket.

2.3 Service Improvement

Overall usage data is reviewed to improve the user experience, resolve technical issues on the site, and inform decisions about adding new games or features.

2.4 Communication and Support

Your email and mobile number are used to send important account notifications, security alerts and responses from the support team.

2.5 Responsible Gaming

Reviewing gaming activity data to identify unusual patterns and provide assistance where needed is also part of our responsibility. The Responsible Gaming Guidelines contain detailed information on this.

3 Cookie Policy

The daraz website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve how the site works.

3.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security and keeping the site's core functions running. Without them, the service does not work properly.

3.2 Analytical Cookies

These cookies are used to understand which pages of the site are used most and where issues are occurring. This information is analysed in a completely anonymous way.

3.3 Cookie Controls

Cookies can be disabled or deleted at any time from your browser settings. However, disabling essential cookies may cause some parts of the site to stop working correctly.

4 Sharing Information and Third Parties

daraz never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Information needed to complete transactions via bKash, Nagad and Rocket is shared with the relevant service provider.
• Technology service providers: Trusted companies involved in hosting, security or analytics for the site may see a limited amount of information to carry out their work.
• Legal obligations: If a government authority requests information through legal process, we are required to provide it in accordance with applicable law.
• Fraud prevention: Information may be shared with relevant authorities when investigating fraudulent activity related to accounts.

Third-party service providers are bound by agreement with daraz and may only use the information for the specified purpose.

5 Data Security Measures

daraz follows both technical and procedural security measures to keep your information safe.

5.1 Encryption

SSL encryption is used when accessing the website and during data transfers, keeping information travelling between your browser and our servers protected from third parties.

5.2 Access Controls

Only authorised staff can access your account information, and they are bound by a confidentiality obligation. All system access activity is logged.

5.3 Security Reviews

The site's security measures are reviewed regularly and any vulnerabilities identified are resolved quickly. However, we cannot guarantee that transmitting information over the internet is entirely risk-free.

5.4 Your Responsibility

Keep your login password and OTP codes completely private. If someone else learns your password or your device is lost, notify our 24/7 support team immediately.

6 Data Retention Period

daraz retains your information only for as long as is necessary to fulfil the relevant purpose.

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, transaction records may be kept for a set period due to legal obligations or to resolve disputes.
• Marketing-related information is deleted when you withdraw your consent.
• Security logs and technical data are generally deleted automatically after a set period.

7 Your Rights

You have certain important rights over your personal information, which daraz respects.

7.1 Right to Access Information

If you want to know what information daraz holds about you, contact the support team. Once verification is complete, we will provide you with details of that information.

7.2 Right to Correct Information

If there is any incorrect or outdated information in your profile, you can request that it be corrected. Contact the support team if you need to change details such as name spelling, date of birth or contact information.

7.3 Request to Delete Information

After closing your account, you can request that your personal information be deleted. However, information that must be retained due to legal obligations will remain stored for the set period.

7.4 Withdrawing Consent for Marketing Messages

If you no longer wish to receive promotional emails or notifications, use the "Unsubscribe" option at the bottom of any notification, or let the support team know. Important account-related messages may still be sent.

8 Protection of Minors

daraz services are for those aged 21 and above only. No one under 21 may create an account or use the service. If we find evidence that a minor's information is held with us, that account will be closed immediately and the information deleted. If a parent or guardian believes their child is using this site, notify our support team immediately.

9 External Links

The daraz website may sometimes require you to visit third-party payment gateways or services. Those external services have their own privacy policies and daraz is not responsible for how information is managed there. You are advised to read the relevant policy before using any third-party site or app.

10 Policy Changes

This privacy policy may be updated from time to time due to changes in the service or legal requirements. If significant changes are made, a notification will be sent to your registered email and the update date at the top of the page will change. Continuing to use the service after changes have been made will be considered as acceptance of the updated policy.

For the overall terms of use of the site and detailed information about your account, visit the About Us page.

11 Contact Us

If you have any questions about this privacy policy or any requests regarding your information, contact our support team. We provide support in both Bengali and English, 24 hours a day.