daraz Terms and Conditions

1 Definitions and Applicability

These terms and conditions ("Terms") apply to the daraz Casino platform ("Platform"), its Android and iOS applications, and all related services. "We" or "our" refers to the entity operating daraz Casino. "Member" or "you" refers to any person registered on the Platform.

We reserve the right to update these Terms at any time. Continued use of the Platform after any change will be considered acceptance of the revised Terms. For significant changes, we will make reasonable efforts to notify you at your registered email address.

2 Account Registration and Eligibility

2.1 Age Requirement

You must be 21 years of age or older (21+) to open an account on the daraz Platform and to take part in any casino or betting activity. We may request valid proof of identity at any time to verify your age.

2.2 One Account Policy

Each member may hold only one account. If the same person creates multiple accounts, those accounts will be closed and all accumulated bonuses may be forfeited. If multiple members of the same household play from the same device or network, it is advisable to contact us in advance.

2.3 Providing Accurate Information at Registration

You must provide your real name, date of birth, mobile number and email address when opening an account. Providing incorrect or false information may result in account suspension and possible forfeiture of your balance. If any of your details change, please notify us immediately via live chat.

2.4 Account Security

It is your responsibility to keep your login credentials completely confidential. You may not allow any third party to use your account. If you suspect unauthorised access, contact our 24/7 live chat immediately.

3 Financial Transactions – Deposits and Withdrawals

3.1 Deposit Rules

Deposits at daraz Casino can be made via bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳300. Deposits may be delayed if account verification has not been completed.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals will only be processed to the mobile banking number that is registered and verified on your account. Withdrawals are generally completed within 15 minutes to 2 hours. In cases of suspicious activity, we may request additional verification or temporarily place a hold on withdrawals.

3.3 Account Verification (KYC)

Before processing a significant withdrawal, we may request identity verification (KYC). This process may require you to provide a copy of your national ID card or passport. Withdrawals will not be processed until verification is complete.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳10,000. For example, depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. The bonus amount must be wagered 15 times (15x) before withdrawal — meaning a ৳1,000 bonus requires ৳15,000 in bets.

4.2 Conditions for Other Promotions

Each promotion — including daraz Weekly Deposit Rewards, daraz Slots Festival Bonus and daraz Cricket Craze — has its own wagering requirements and validity period. Full details of any promotion can be found on the promotions page or via live chat. Multiple bonuses cannot be active at the same time unless explicitly permitted.

4.3 Bonus Abuse Policy

Misuse of the bonus system — such as placing risk-free bets specifically to claim bonuses, collecting bonuses through multiple accounts, or gaining an advantage through any form of manipulation — is strictly prohibited. If such activity is detected, the bonus and any associated winnings will be cancelled.

5 VIP Program and Cashback

The daraz VIP Program has four tiers: Bronze, Silver, Gold and Platinum. Each tier offers weekly cashback — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% at Platinum. Cashback is calculated on the net weekly loss, meaning total losses minus total winnings for the week.

For example, a Gold tier member with a net weekly loss of ৳20,000 will receive ৳20,000 × 0.8% = ৳160 in cashback. VIP tier is based on a member's ongoing activity and may be reassessed if activity levels change.

6 Fair Play and Prohibited Activities

Fair play is mandatory for everyone on the daraz Platform. The following activities are strictly prohibited:

• Placing bets or playing through software bots, automation scripts or artificial intelligence.
• Using third-party software to predetermine game outcomes.
• Colluding with other members or claiming bonuses as a group.
• Exploiting any technical error or vulnerability in the Platform.
• Money laundering or conducting suspicious financial activity.

Violating these prohibitions may result in permanent account closure and forfeiture of your balance. We reserve the right to report such activity to the relevant authorities if necessary.

7 Privacy and Data Protection

Full details of how your personal information is collected, stored and used can be found on our Privacy Policy page. By becoming a member, you agree to this policy.

We use SSL encryption to keep your financial and personal information secure. Your information is not shared with third parties, except where required by law or necessary for fraud prevention.

8 Responsible Gambling

daraz believes that recreational gaming should be enjoyed with awareness. We offer members self-set deposit limits, break options and self-exclusion tools. If signs of problem gambling appear, help should be sought immediately.

The Responsible Gaming Guidelines page has full details on self-assessment, setting limits and available support. This platform is strictly off-limits for anyone under 21 years of age.

9 Platform Availability and Technical Issues

We aim to keep the Platform available at all times, but temporary disruptions may occur due to maintenance or technical reasons. If a technical error causes an incorrect result to be displayed unintentionally, we reserve the right to void or correct that game result.

If a bet is lost or interrupted due to an internet disconnection, the status of that bet will be determined according to system logs. Contacting our 24/7 live chat in such cases will get the matter resolved quickly.

10 Account Closure and Termination

10.1 Closure at Member's Request

You may request account closure at any time via live chat. If there is a verified balance before closure, it may be withdrawn subject to the minimum withdrawal conditions.

10.2 Closure by Us

We reserve the right to close any account without prior notice in cases of Terms violations or evidence of fraudulent activity. If an account is closed for legitimate reasons, the verified balance will be returned.

11 Complaints and Dispute Resolution

If you have a complaint, please first contact our support team via 24/7 live chat or email. We provide assistance in both Bengali and English. General complaints are resolved promptly.

If the support team is unable to resolve the matter, it will be escalated to senior management. For more information on the dispute resolution process, you can visit the FAQ page.

12 Limitation of Liability

daraz provides its platform on an "as-is" basis. We are not liable for any financial loss incurred by a member as a result of using the Platform, unless that loss is directly caused by a proven error on our part. Participation in gambling is voluntary and carries risk — members should be aware of the possibility of losing.

We are not responsible for external factors such as internet connectivity issues, disruptions to banking channels or unexpected technical obstacles.

13 Intellectual Property and Use of Content

The daraz Platform's logo, design, graphics, software and all content are protected under intellectual property law. No member may reproduce, distribute or use this content commercially without permission.

14 Contact and Support

If you have any questions about these Terms or any of our services, please contact us via 24/7 live chat. You can also reach us by email at [email protected] — support is available in both Bengali and English by email as well. To learn more about us, visit the About Us page.